Privacy Policy

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This privacy notice tells you what to expect us to do with your personal information.

Email: vanessa@sekhemwellbeing.com

We collect or use the following information to provide services and goods, including delivery:

· Names and contact details

· Purchase or account history

· Health information (including dietary requirements, allergies and health conditions)

· Account information

· Information relating to loyalty programmes

· Website user information (including user journeys and cookie tracking)

· Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

· Health information

We collect or use the following information for the operation of customer accounts and guarantees:

· Names and contact details

· Purchase history

· Account information, including registration details

· Marketing preferences

We also collect or use the following information for the operation of customer accounts and guarantees:

· Health information

We collect or use the following information for service updates or marketing purposes:

· Names and contact details

· Marketing preferences

· Location data

· Records of consent, where appropriate

We also collect or use the following information for service updates or marketing purposes:

· Health information

We collect or use the following information to comply with legal requirements:

· Financial transaction information

· Health and safety information

We also collect or use the following information to comply with legal requirements:

· Health information

Our lawful bases for collecting or using personal information to provide services and goods are:

· Consent

· Legal obligation

· Legitimate interest:

o Personal information is collected or used in order to ensure safe and legal treatments are provided. For example, if a client has a health condition that is contraindicated for treatment we may ask them to request a letter from their GP prior to treating them, or need their consent. Some health information may impact the suitability of certain treatments or may change the treatment offered.

· Vital interests

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

· Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

· Consent

· Legitimate interest:

o In this instance we may have events, offers or information that is of legitimate interest to existing clients or those interested in our service offering.

Our lawful bases for collecting or using personal information for legal requirements are:

· Consent

· Legitimate interest:

o Information is required to help us comply with insurance and industry requirements/regulations.

· People directly

We hold your information on our systems for is long as is necessary for the relevant activity unless a longer retention period is required by law. In which case we will hold your information for as long as is required by law.

Square

This data processor does the following activities for us: Manages payments

GoDaddy

This data processor does the following activities for us: Manages our website and email marketing

You said you wanted to add more data processors. Once you've downloaded or copy and pasted your privacy notice, add them above, in the same format.

· Insurance companies

· Organisations we need to share information with for safeguarding reasons

· Publicly on our website, social media or other marketing and information media (where appropriate)

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

10 May 2024